Terms and Conditions
Please read our terms and conditions thoroughly before placing your order.
The following items will not qualify for an exchange or refund unless faulty.
- Embroidered items
- Specially made garments (i.e. Colour, Fabric, Size or Design)
- Stock clearance items
We accept payment through our website checkout, alternatively you can pay by BACS transfer or Cheque – made payable to Melody Gowns Ltd. Please write your address and card details on the back of your cheque. Orders will be processed when full payment is received.
All of our products can be personalised with text or your company logo, see our personalisation section for more details. Unfortunately personalised garments are unable to be returned for an exchange or refund.
Deliveries are chargeable from £4.95 + vat to mainland UK, depending on parcel size, weight and destination. If you require a full carriage quotation, please email firstname.lastname@example.org stating the full postal address you require delivery to. Stock garments will be delivered within two to three working days after payment is received. Personalised garments will be delivered within a minimum of 7 working days to a maximum of 20 working days depending on facility capacity at time of order.
Exchange & Refund
If you are unhappy with your purchase for whatever reason, you can return it for an exchange or refund, however Goods must be returned in the same condition as received, unworn and unwashed in the original packaging within 12 days of receiving the product. Goods must be returned by suitable carrier, the cost of which will not be reimbursed. We recommend returning goods by a signed or recorded delivery service as Melody Gowns Ltd will not accept liability for goods lost in transit back to ourselves. Proof of postage is not proof of delivery.
Copyright All content and images are copyright owned by Melody Gowns Ltd and their partners, it is forbidden to use content or images without permission. Melody Gowns Ltd will take legal action against any parties which they believe have breach copyright laws.
All Melody Gowns Ltd garments are machine-washable and are recommended to be washed at 30 / 40 ° C (depending on garment, please see washing instruction label inside garment) and then hung to dry.
Garments can be ironed, it is recommended to use a cool setting with the garment turned inside out to avoid marking the fabric and any personalised logos.
Certain garments can be Tumbled Dried (depending on garment, please see washing instruction label inside garment) we only recommend a cool setting to avoid any shrinkage of fabric.
We can not be held responsible for any damaged caused due to neglect, misuse of garments or of not following manufacturer’s instructions on care and use.